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・ Problem child
・ Problem Child (film)
・ Problem Child (The Beach Boys song)
・ Problem Child (The Damned song)
・ Problem Child (TV series)
・ Problem Child 2
・ Problem Children Are Coming from Another World, Aren't They?
・ Problem discography
・ Problem Dog
・ Problem domain
・ Problem domain analysis
・ Problem finding
・ Problem frames approach
・ Problem gambling
・ Problem Gambling Foundation of New Zealand
Problem management
・ Problem of Apollonius
・ Problem of evil
・ Problem of evil in Hinduism
・ Problem of future contingents
・ Problem of Hell
・ Problem of induction
・ Problem of mental causation
・ Problem of multiple generality
・ Problem of other minds
・ Problem of pain
・ Problem of points
・ Problem of religious language
・ Problem of the criterion
・ Problem of time


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Problem management : ウィキペディア英語版
Problem management

Problem Management is the process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
==Scope==
Problem Management includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems. It is also responsible for ensuring that the resolution is implemented through the appropriate control procedures, especially Change Management and Release Management.
Problem Management will also maintain information about problems and the appropriate workarounds and resolutions, so that the organization is able to reduce the number and impact of incidents over time. In this respect, Problem Management has a strong interface with Knowledge Management, and tools such as the Known Error Database will be used for both. Although Incident Management and Problem Management are separate processes, they are closely related and will typically use the same tools, and may use similar categorization, impact and priority coding systems. This will ensure effective communication when dealing with related incidents and problems.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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